Cancellation Policies

The hotel requires an advance payment to guarantee the reservation, paid by bank transfer or by credit card with the respective specifications of the customer [ 50% of total stay ].

Booking Conditions:

The guarantee of the reservation implies the payment of the amount indicated for that purpose, and should be proof of it to the contacts provided by the hotel.

The possible failure to charge the advance payment within the time specified by the hotel, may lead to the cancellation of the reservation without notice.

The credit card can be used by the hotel to charge the advance payment, the total value of the accommodation, services provided or future services, cancellation fees, or losses caused during the stay. The hotel can always claim a credit card at check in.

Booking Changes:

Any change of reservation on the number of people may result in changing the type of accommodation booked and the additional payment associated with rebooking, getting such change subject to availability.

Any change of reservation by inadequate accommodation facilities chosen for the number of people will be subject to hotel availability and the additional payment associated with rebooking.

Changes requiring booking cancellations will be subject to cancellation policy.

Cancellations:

If cancelled or modified within 14 days prior to the date of arrival 50%* of the total amount of the reservation will be charged and kept in credit for a future reservation.

In case of No show or Anticipation of departure the total amount of the reservation will be charged. The hotel can establish other booking and cancellation conditions in special programs, including New Year’s program or group bookings.

Pets | Upon prior request and depending on the house and the size of the animal can be accepted. Maximum occupancy of 1 pet per house.